Our customers and partners can trust in our technological competence. They can feel safe using our products & services. This means that availability and stability are given and that we support them quickly in case of any incidents.
We understand the work with our customers and partners as collaboration. We act as one team in projects and agree on common goals to follow. We understand that the whole is greater than the sum of its parts.
We want to be transparent to our customers and partners concerning our products and business goals. We explain why we commit to projects or collaborations and why we would not commit to them.
We are open to customer ideas and their input. We do not force them into a technological or business lock-in and work with open interfaces and interoperable services. We implement open-source software wherever it makes sense.
We continuously want to innovate and to find state-of-the-art solutions for our customers. We do not implement technologies for their own sake, but to continuously improve customer processes and experience.
We live customer advocacy. Our focus is to solve customer problems even if it may mean recommending an outside option. We do not lock our customers into our products, but show ways for migration. Further, we value the opinion of customers and support them in their decisions.